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Here's the honest position: a name necklace cut with somebody else's name can't be sold to anyone else. So personalised pieces are made for you and can't be returned for a change of mind. Everything else — non-personalised pieces, and anything at all that arrives faulty or wrong — we take back without argument.
Because they're cut specifically for you, personalised pieces aren't eligible for return or exchange unless they're faulty or we made an error. If we cut the letters differently from what you submitted, that's our mistake and we re-make the piece at our cost. Please check your spelling carefully at checkout — it's the one thing we can't undo.
If a piece arrives damaged, faulty, or is not what you ordered, contact us straight away with a photograph. We'll re-make it or refund you in full, including shipping both ways, and we won't make you justify it.
Once an approved return reaches us, we refund to the original payment method, usually within five to seven business days. Original shipping charges, where they applied, are non-refundable except where the fault was ours. Your bank may take a few extra days to show the funds.
Write to noujewlery@gmail.com. We'd genuinely rather fix something than have a piece sit unworn in a drawer.
Last updated · August 2026